With what type of fax machines is the Faxaway service compatible?

Faxaway is compatible with all machines.

What software can I use with Faxaway?

I have a Hotmail account. Can I use Faxaway?

Yes. Faxaway is compatible with Hotmail and all similar web-based e-mail services. However, to sign up for a new Faxaway account using this type of e-mail service, we require a signed paper application be mailed or faxed to us. Also, your ability to send attached documents as faxes might be affected by the limitations of your particular e-mail service.

What is a broadcast or blast fax?

A broadcast fax is a fax that can be sent out using Faxaway to hundreds or even thousands of recipients at once. You don't have to tie up your fax machine by sending them one at a time. It takes just one email to reach thousands of prospects.

How much text can I send in 60 seconds?

On average, approximately thirty lines of text can be sent in 60 seconds, depending on the speed of the receiving fax machine and the formatting of your fax.

How will I know if my fax was completed?

All faxes sent through Faxaway get a confirmation email. This email will either confirm that the fax has been sent successfully or inform you after 8 tries that it was a failure, as well as provide the reason the fax was unsuccessful.

How much can I save by using Faxaway?

How long does it take to set up an account?

Account creation takes anywhere from 24 to 48 hours upon receiving registration information, but can take up to three days if sent over the weekend.

How does Faxaway charge for its service?

To sign up for the Faxaway service, there is a fixed deposit of US $10.00. Those enrolling with a credit card are charged this amount upon activation. We subtract the amount of each fax you send from this deposit. Each time your deposit is depleted, another fixed amount deposit is charged to your credit card. Should you send a fax broadcast that exceeds the balance in your account, that amount is charged contemporaneously to your credit card. You may also sign up for Faxaway by mailing a check or money order for $100.00 in US funds payable to Faxaway. Make sure it accompanies your completed paper application that you printed out from our signup area.
We also accept funds via wire transfer. Submit wire transfers payable to International Telcom Ltd - Faxaway at:
Bank Name: Key Bank Bank Account: 479681021370
Address: 700 Fifth Avenue OBI: Faxaway Account Name or E-mail Address
Seattle, WA 98104

How do I apply for a Faxaway account?

How do I send faxes via Faxaway?

Simply compose an email and send it to FAXNUMBER@faxaway.com. Make sure to include the country code, city or area code, and fax number. You will receive a confirmation when the fax is successfully transmitted. For example, you can send us a fax by addressing e-mail to 12063017500@faxaway.com. In this case, the country code = 1, city code/area code = 206 and the fax number = 3017500.

Are there any set-up fees or extra charges?

There are no set-up fees for a Faxaway account. You may attach as many as 250 e-mail users to access your Faxaway account at no additional charge. There is a small account maintenance charge of $1 monthly.

How do Faxaway's rates compare?

Faxaway is a service of International Telcom Ltd, which offers some of the most competitive international rates available. Unlike many other e-mail to fax services, Faxaway has no set up fees or large monthly fees. If you are dialing direct with AT&T, MCI or other leading carriers, compare and see how much you save by going to http://cognigen.net/faxaway/intl.cgi?sign_up.

Am I charged for unsuccessful faxes?

In the event of a busy or unanswered number, Faxaway will attempt sending your fax four times in the first 15 minutes and then 4 times an hour later. You then have the option of continuing the retry attempts for up to 10 hours. Logon to My Faxaway to select the number of retries you would like. Each retry is 4 attempts and they are spaced an hour apart. At the end of the retries, you will be notified of any unsuccessful transmissions. There is no charge for non-broadcast faxes that are not successfully transmitted (except voice answered calls with no fax tone).