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Welcome to PowerNet Global frequently asked questions page!
If you cannot find the answer to your questions here, please contact our Customer Service.
Can I order PowerDial and OnePlus service together?
Do I need to cancel my old LD company?
Does PNG credit switching fees?
Does PNG offer Account Codes (PACs)?
Does PNG offer calling cards?
Does the $2.50 fee apply to each service separately?
How long should it take for service to be activated?
How will I know if I'm switched to PNG?
Under what name will the charges appear on my phone bill?
What are PNG's PICC and USF fees?
What are the billing increments?
What are the PNG billing options?
What do I do if I miss my verification call?
Who do we contact for activation problems?
Who is the underlying carrier for PNG?
All customers are provisioned to Qwest, Global Crossing or Wiltel.
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Go to http://cognigen.net/png/cs.cgi?sign_up to report any problems.
Just go to our order form and re-enter your order. (You will not have to re-enter the entire order, just your phone, email, and zip code.) Our software will detect that you are already in the system, and prompt you to trigger another verification call.
PNG is a direct-billed service, which means customers will receive a separate statement each month for their service. You can either pay your bill by check or by AutoPay (credit card draft). Note: The 3.9 program is automatic e-bill. An additional $1.00 will be charged for paper billing on the 3.9 program.
3.9 program = 60 second increments with a 60 second minimum. 4.25 program = 6 second increments with an 18 second minimum. 4.5 program = 6 second increments with a 30 second minimum. Stand Alone Travel Card = 6 second increments with a 30 second minimum.
The FCC imposed PICC fee is $4.31/line for additional Commercial lines (the first commercial line and all residential lines are free of charge). The FCC imposed USF (Universal Service Fund) of 9.5% will be charged on all interstate and international calls. Carrier fees are calculated at 1.4% of interstate and international usage and 10.9% of intrastate usage. NOTE: The PICC fee on Business Centrex lines is $2.00 per line on all lines. You will need to notify PowerNet Global after your new account is established to make this billing adjustment.
Just call (toll free) 1-700-555-4141 and listen for Qwest, Global Crossing or Wiltel. These are PNG's Network Providers.
Customers will receive a separate statement directly from PNG.
The fee is only incurred if the total usage of all services on the account is less than $15 in any billing period.
Please allow 7 to 10 days for the switch-over to take effect pending credit approval.
Yes. The Travel Card rate is currently 9.7¢ per minute. All calling card calls will be listed on your monthly bill. Stand-Alone Travel Card customers will receive a separate bill.
Yes, PNG offers Account Codes at no additional charge for business customers.
Yes! Just write your PNG account number on your Local Phone Bill (with the switch fee) and fax it to the PNG Customer Service Department at 1-888-247-8892. You may also mail it to PNG via US Mail (their address will appear on your invoice).
Yes. You can order 1, or all of PNG's services at the same time. Just indicate on our order form which services you are interested in. It's that easy!
Yes. Upon receipt of the welcome letter from PowerNet Global cancel your old long distance company. PNG has no authorization to cancel any long distance accounts for you. When a long distance company charges a monthly fee, they will continue to charge you until you contact them and cancel your service. Even if you are not sending traffic to the old company you will be charged the monthly fee.
Services provided by PowerNet Global
PowerNet Global Local Service - Local and unlimited long distance
PowerConnect - High Speed dial-up Internet 1st month only $1.
PowerNet Global - PowerDial 6.4 cents/min dial-around service.
PowerNet Global - Stand alone toll free service starting at 3.9cents/min...
PowerNet Global - 9.7 cents per minute stand alone calling card, 6-second billing!
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