Z-Tel Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

Welcome to Z-Tel frequently asked questions page!

If you cannot find the answer to your questions here, please contact our Customer Service.

QUESTIONS

Can ZTel customers accept collect calls?

Do I have to disconnect any of my current services that are attached to my home phone line?

How long does it take to switch to Z-Tel once I have ordered the service?

Should I cancel my long distance service and call my local company with the carrier code?

What is the term commitment I make with Z-Tel?

What taxes does Z-Tel charge?

Where is Z-Tel offered?

Will I be able to keep my current telephone number?

Will my long distance charges appear on my Z-Tel bill?

ANSWERS

Where is Z-Tel offered?

Z-Tel is available in all continental United States, except Connecticut.

Will I be able to keep my current telephone number?

Absolutely. And, there is no cost to switch to Z-Tel, no service visit is required and the transition is seamless.

Do I have to disconnect any of my current services that are attached to my home phone line?

Yes. Before we can switch your phone service to Z-Tel, you’ll need to have any DSL service turned off. Once your Z-Tel service is activated you can have your DSL account re-established.

Should I cancel my long distance service and call my local company with the carrier code?

You do not cancel your long distance service or attempt to "self-PIC" to the new carrier. You could either lose your long distance account or be charged a very high per-minute rate. You will need to ensure that there is not a "PIC-Freeze" on your line(s). A PIC Freeze will prevent the transfer of the service.

How long does it take to switch to Z-Tel once I have ordered the service?

You should allow approximately 5 to 7 business days for your service to be switched to Z-Tel. To test, you can press "00" from your home phone. If your service has been switched, you will hear "Welcome to the Z-Line for...".

Will my long distance charges appear on my Z-Tel bill?

Yes. You will receive one bill for both your local and your long distance calling.

What is the term commitment I make with Z-Tel?

None. There is no contract or any "timed" agreements. Furthermore, there are no penalties for discontinuing service with Z-Tel.

What taxes does Z-Tel charge?

All Z-Tel customers will pay Federal, State, and Local taxes that are similar to what you paid for your previous local and long distance providers.

Can ZTel customers accept collect calls?

With standard account setups, customers automatically have 900/976 call blocking on their lines as well as collect call block.
If a customer should elect to want to be able to make 900/976 calls and/or have the ability to accept collect calls, they will have to contact ZTel and set up payment directly to a credit card or a checking account. This set up will take approximately 15 days to provision.
Once on this option, you can change back to 900-976 call block/collect call block at any time.
If a payment via checking account comes back as NSF or a credit card payment fail, the customer is automatically put back to the normal set up (with 900/976 block and collect call block.)

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