Cogniworld Frequently Asked Questions

1 Plus Long Distance - CogniWorld

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FREQUENTLY ASKED QUESTIONS

Welcome to CogniWorld frequently asked questions page!

If you cannot find the answer to your questions here, please contact our Customer Service.

QUESTIONS

Am I protected by law from unauthorized phone line switching?

Are there any signup fees, monthly fees or minimum usage required?

Are there any taxes or other government fees?

Can I get a calling card and is there an additional fee?

Can I order a toll free number?

How can I add more lines to my account?

How do I know when the process is completed?

How is the line quality?

How long does the switching process take?

If you advertise 3.49 cents per minute why are you charging me 4 cents for 1 minute calls?

What are my billing options?

What is a PIC freeze?

What is the process after the online order is submitted?

What is Third Party Verification?

ANSWERS

Are there any signup fees, monthly fees or minimum usage required?

A monthly fee will apply depending on the billing option you choose. Please refer to billing options below for more details. We do not charge a "sign up" fee; but local phone companies normally charge a fee to switch your service that is not reimbursed by CST.

How long does the switching process take?

This varies and is primarily based on how long your local phone company takes to process the change order. The average time is 5 business days, but in some areas it may take as little as 2 days.

What is the process after the online order is submitted?

Your account will be verified either over the phone by an automated system or by email. This is a necessary requirement to meet FCC guidelines and verification by phone is required in the states of CA and SD. Once your account is verified, it will be credit approved and assuming all is well, submitted to the underlying carrier to make the final switch. In certain cases where there is a PIC freeze, you may be required to call your local carrier in order to switch your lines to the underlying carrier for LD Order.

How do I know when the process is completed?

You can dial 1-700-555-4141 and a recording will announce who your long distance carrier is.

What is a PIC freeze?

This is when a customer makes arrangements with their local exchange carrier (local telephone company) to prevent unauthorized changing of their long distance telephone carrier (oral or written). This feature is free of charge and most of the customers don't know that they have it, which may cause the long distance order to be delayed up to several weeks. If you are unsure whether you have it or not, we strongly recommend that you contact your local phone company and check. If you do have a PIC freeze on your line, please remove it before submitting the long distance order.

Can I get a calling card and is there an additional fee?

Calling card is included in your long distance service at no extra cost, just check the box when placing your order. Calling card rates can be viewed by clicking on RATES. You will receive your Pin on your Administration Site.

What are my billing options?

There are three billing options. 1)"Bill Me" option allows you to mail in your payment and includes a monthly invoice mailed directly to your physical address. These accounts are subject to credit approval. 2)"Auto Pay" monthly with credit card with online invoice. 3) "Auto Pay" monthly with credit card with a monthly invoice mailed directly to your physical address. To receive a paper invoice in the mail with any option a monthly fee of $1.99 will apply in any month where usage is lower than $20. When choosing the online option you can conveniently view your statement online by using our Online Account Management System. All customers have access to the online account management system regardless of how they pay.

How is the line quality?

COGNIWORLD Long Distance uses one of the nation's largest interstate carriers with complete fiber optic networks that provide the crystal clear connection - actually one of the best in the US.

Can I order a toll free number?

Yes you can. You can do it during the signup process or after your account is created. You will be able to order toll free service and calling cards through your secure online account access web site. The monthly service charge for each switched toll free number is $1.50, no minimum and no setup fee. Current state to state rate applies to all toll free service calls. Toll free service to originate and terminate in US only.

How can I add more lines to my account?

You can add up to 50 lines during the signup process, or after your account is created you can have additional lines added to your account through your secure online account access web site.

Am I protected by law from unauthorized phone line switching?

The phone line you enter must be an existing phone line for which your name or company name appears on your phone bill. Federal government imposed fine for knowingly trying to "slam" or switch a phone line without proper authorization can be up to $25,000 per line. Please be sure to enter only your own phone lines.

What is Third Party Verification?

In the last few years there have been many cases of telephone customers having their Interstate Carrier changed without the customer's authorization. Because of these abuses, a Federal regulation was created that requires a customer to provide a written authorization or verify their desire to switch their carrier through a third party. Third Party Verification (TPV) is required whenever a telephone customer switches their Interstate Carrier. CST uses VoiceLog, an authorized TPV vendor to perform our verifications. We cannot switch your lines until we receive a VoiceLog TPV confirmation, or a written Letter of Authorization (LOA) form directly from the customer.

Are there any taxes or other government fees?

Minimum taxes charged are Universal Service Fund at 10.7% and 3% Federal Excise Tax. Monthly Presubscribed Interexchange Carrier Charge (PICC) charge may apply. Rates are subject to change anytime without prior notification.

If you advertise 3.49 cents per minute why are you charging me 4 cents for 1 minute calls?

Unfortunately, the price will be rounded up to the nearest cent due to us
being unable to collect exactly 3.49 cents. If you were
to make a 10 minute call, then the rate would compute to exactly 35 cents.

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