TTI National Frequently Asked Questions

1 Plus Long Distance - TTI

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FREQUENTLY ASKED QUESTIONS

Welcome to TTI frequently asked questions page!

If you cannot find the answer to your questions here, please contact our Customer Service.

QUESTIONS

Does TTI National credit switching fees?

Does TTI National offer calling cards?

Does TTI National offer Toll Free Service?

How do I choose to buy-out the in-state rate for an additional $3 per month?

How long should the switch to TTI National take?

How many different long distance plans does TTI National offer through Cognigen?

How will I know if I'm switched to TTI National?

Under what name will the charges appear on my phone bill?

What are the billing increments?

What are the TTI National billing options?

What are TTI National's CAC, Carrier Recovery Charges, and FUSF fees?

ANSWERS

What are TTI National's CAC, Carrier Recovery Charges, and FUSF fees?

The FCC imposed CAC (Carrier Access Charge) fee is $2.05/line for Business Customers ($0.20 per line for Centrex lines). (Does not apply to Residential Customers or single-line business accounts.). The Carrier Recovery Charge is 1.4% per customer per month for all accounts. The FUSF (Federal Universal Service Fund) of 8.7% (Residential and Commercial) will be charged on all interstate and international calls.

What are the billing increments?

The length of your US Domestic calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds. All international and offshore calls are billed in 6 second increments - 30 second minimum. All calling card calls are billed in 6 second increments - 60 second minimum.

What are the TTI National billing options?

TTI National is a direct-billed service, which means customers will receive a separate statement (from that of your local telephone company) each month for their service. You can either pay your invoice traditionally - with a check - or you may elect to have your bill conveniently debited from a major credit card.

Under what name will the charges appear on my phone bill?

Customers will receive a separate statement directly from TTI National.

How many different long distance plans does TTI National offer through Cognigen?

There are 3 different long distance plans:

· TTI National Long Distance Business Package 4.25 cents per minute with NO monthly fee and $25 minimum usage required

· TTI National Long Distance Gold Package 4.9 cents per minute with $3.95 monthly fee and $25 minimum usage required

· TTI National Long Distance T-1 Dedicated Service with no monthly fee and $25 minimum usage required.

How will I know if I'm switched to TTI National?

Just call (toll free) 1-700-555-4141 and listen for WorldCom (or MCI WorldCom). Network services are provided by WorldCom. Please allow 7-10 days for full provisioning to take place.

How long should the switch to TTI National take?

Please allow 7 to 10 days for the switch-over to take effect. You will receive an order confirmation letter directly from TTI National advising you of the status of your order.

How do I choose to buy-out the in-state rate for an additional $3 per month?

In the online signup form, under the Rate Plan, select the $0.49 Interstate; $3.95 Fee; $25 Min; $3 Instate option

Does TTI National offer Toll Free Service?

Yes, TTI National offers top quality toll free service at the exact same rates as 1+ outbound calls. On our online service application, you may request a new toll free number or you can download our Responsible Organization Form to transfer an existing toll free number. There is no charge for the first four lines -- a $2 charge for every additional line applies.

Does TTI National credit switching fees?

Yes. You must call customer service (number will be provided on your order confirmation) and tell them the amount per line and total charged on your local phone bill attributed to switching fees. You will receive a credit for that amount on your next TTI National long distance bill. (not to exceed $5 per line maximum)

Does TTI National offer calling cards?

Yes. The rate is currently 13.9¢ per minute. All calling card calls will be included in your monthly bill. A surcharge (charge varies by payphone) applies to calling card calls originating from payphones.

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